AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: Ocean Basket - Good to disaste | #247310

Ocean Basket
Good to disaste

We have been to ocean basket in blu valley a few times and love the fresh food and good service but this evening was the worst experience i have ever gone through. Our "new" waiter took 40 minutes to bring us our starter after our starters came at different times of at least 5 minutes apart. Then waiter wanted to charge me for extra bread which i have nevr experienced before. Once the manager came over he decided to call the waiter and explain what he did wrong infront of us instead of pulling him one side. Later on when we asked why our mains took so long the manager said he would "smack" the waiter about this later!!! I then pointed out it is due to lack of management and proper training that the waiter wasn't sure on what to do. He then agreed and offered us free coffees but by this time i just wanted to go home. When our bill arrived it was incorrectly billed by charging us for 2 starters instead of add on's to our meals. I actually felt sorry for our waiter and will rather drive further to go to another ocean basket if we have to.

Date:

Company: Ocean Basket

Country: South Africa   City: Blu Valley

Category: Cafes, Bars, Restaurants

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