Hi
This is my third hellopeter post on the issue. This is epitome of pathetic service!
They make promises via your website and email me and always give me a new debit order date but when I wait for the date to arrive nothing happens.
Further, they are not allowing me to pay for the months past! I am going to cancel my insurance of my phone with them purely out of principal, as if they start debiting tomorrow, they would have scored - 6 months extra insurance out of me due to all this!
They have offered me no discount on the device as a way of apologizing or anything.
1. Celeste Kruger - did not fix it
2. Mpumi Ncube - did not fix it
Gladys emailed me - made of promise of 25th of March - NEVER HAPPENED!
Shane emailed me a few times - last email on 8th April as follows:
"Good day
Please be advised that unfortunately we will have to start your smart device account and debits will have to run as normal.
I do apologise for any inconvenience caused.
Regards
Shane"
The normal debit is on the 25th of the month and nothing has happened since 8th April!
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