I have requested for my debit order for my device to be changed to the 1st of every month after they have been deducting on the 25th without my permission, i then received an email on the 1st of march confirming that my debit order will be changed to the 1st of every month starting from april, to my suprise i was debited again on the 25th of march then when i sent an email to Khosi Myaka who i have been liasing with she changes her tune and says the debit order that went through yesterday was for march and they will still debit on the 1st of april, which is something she failed to communicate with me and lead to unnecessary bank charges which i want them to be accountable for.
From: CBS Super Service [Email Removed]
Sent: 01 March 2013 16:21
To: Ellen Lefakane
Subject: RE: Complaint reference 200147 - Excess item fees
Dear Ms Lefakane
Thank you for your email.
Our records show that your device payment date has been changed to the 1st of the month and this will be effective from April.
We have sent an email to FNB Insurance to confirm if the device insurance date can als
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