I had a phone which my mum took a contract out for from FNB, i unfortunately lost the phone but luckily it was insured. I put a claim through to FNB in early March. Firstly it took 2-3 weeks just to finalise the claim because firstly there are only 2 people who can handle the claim, whos numbers never go through, they dont respond to emails and if they do it takes well over a week. i had to call around the numbers provided, which either were the wrong department or was never answered or whoever answered would advise i need to speak to Charlotte or Marcus. in essence i had to do the running around and following up of the claim which is NOT my job! this is something that should be done by FNB but it seems FNB cannot really help me, eventually after logging the claim successfully and tracking down these incompetent people i was advised it would take two week to receive a phone call with feedback i gave this an extra week bearing in mind that we had Easter period etc. - Still no feedback and still cannot reach anyone to follow up with again i am running around trying to find out what exactly is happeninG i have no feedback and no phone to date, i am ABSOLUTELY IRRITATED AND FRUSTRATE
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