My previous employer had given my withdrwaw notification to Alexander Forbes on the 19th of February and my last day of work was the 25th of Feb 2013. I was informed by Alexander Forbes that my claim would take between 4 and 6 weeks to pay out. I called their call centre in the 3rd week of March and was told that my forms were received and that I will receive an sms by the 20th of March as to how far my claim is. I received nothing. I called them again on the 28th of March to follow up. I was then told that they would finalise my claim the followimg week. When I called this morning to find out how far my claim is, I wasb told by the call centre that it has not even been processed yet. I was told that they would send through another request. I am so fed up at this point because no one getsb back to me and when I phone I am told the same rubbish as before. I find this is unacceptable service.
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