I was contacted by a representative of FNB who sold an automatic debt protection plan to me. The Policy has to be posted & provides for a cooling off period (as understood from the Representative). I have a new postal address but I couldn't find the particulars during the call. I was told that I could phone 0860112244 when I find it, quote my policy ref number and supply my new address for the policy to be posted to. I found the particulars and phoned the suggested number and had to hold until I could speak to an FNB agent. She was unable to assist and I had to hold again for another agent. Finally I got to Marvin who was unable to assist me as it is not possible for me to change my address for the policy to be posted to. He then put me on hold for another agent, but unfortunately I ran out of airtime. Since this policy was obtained through direct marketing I would like to read the policy to come to a final decision before the cooling off period expires. Unfortunately this is impossible since FNB is not willing to accept my address & their call answering time is inefficient. They're wasting my time and preventing me from obtaining my policy to make an informed decision.
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