Complaint / review / scam report
First National Bank
LAZY?? or just I'll trained

I had a very small amount of money transfered into my account with no clear reference and was concerned someone had done it by mistake. i checked my online banking and i was not able to see where the money came from. so in wanting to do the right thing i called FNB call centre only to transfered back and forth from genereal enquiries and debit order enquiries with no one being able to help. they all said exactly what i was able to see myself on the fnb website. one guy "patrick" in the debit order section was very kind and helpful and said i need to call 0861 100 141 and they will be able to see further details regarding the sender.. still very patient i got thru to Sibusiso at the Desk who was very uninterested. he seemed rude, i couldnt understand a word he was saying and he just transfered me back to generel enquiries. now very furious i called back and got thru to him again. he did exactly the same thing. this time transfering me to one of his immediate colleagues "Lucy" who got the brand of my irritation and was very helpful. i am furious to find that my favourite bank has this bad service in their call centre. why couldnt sibusiso do what Lucy did. this is very bad.
Author: faynefdt

Offender: First National Bank

Country: South Africa   Region: All Country   City: Customer Service line

Category: Business & Finance


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