I had a car accident in November 2012.Affinity underwriters did the administration for this claim. I filled in all relevant information, asked for, immediately and emailed the documents to them.
Call centre a nightmare to contact.( only have mobile phones where I live). Spoke to Kirsten van Staden who kindly assured me of her help.and alsoThulani /Thami/Mandy/Chamu and a few more. I felt I had to chase the company for information or assistance.
Again I Couriered (at cost of R175) futher info/documents on 4th April expecting to be paid in a few days. But I'm still not paid out. The reason now was that they have a different bank account details on my debits- as to the details I gave them on a these signed forms. The said now they needed an email from me to give permission to load this up on their computers. We still wait in hope after sending more info./documents. Why did they not check this in the first instance? Why was this signed document not enough?
It should not take this long to receive a payout when I have been quick to send in documents /info asked for.
My wife and I have been stressed and distressed by this business.
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