On the 21 of April 2013, my vehicle was and I put through a claim with my insurers, Affinity Underwriters claims department. My claim was being handled by Kirsten Van Staden who is a Team Leader at Affinity Claims. Firstly being a Team Leader, she incorrectly calculated my Agreement of Loss and emailed it to me which I signed and emailed back to her. My payment was reversed due to the incorrect calculation. She then had to re calculate the Agreement of Loss, re email it to me, I had to re sign it and then re email it back. This resulted in me having to wait for another 7 to 10 working days for my money. The sad part is that Kirsten did not have the decency to call me and notify me about this. I would have never have known about the payment being reversed if I did not phone for an update regarding my payment. Most of the consultants there at Affinity claims do not even reply to your emails nor do they return your calls. I was also dealing with Claudette Ann Pillay and she was the same. The only person who was helpful to me was Edmond Matsika. I thank him for that.
0 comments