Once again I am forced to turn to Hellopeter to try and get a response from Absa.
After receiving communication regarding my first complaint (09-04-2013), I went to the Rosebank branch to change my cheuqe account to a gold value bundle, only to be told by a call centre consultant the next day that I am now on the "pay as you transact" option - one which will cost me much more per month than if I hadn't made any changes. I was also told that monthly account fees are paid in arrears, yet have subsequently had 3 monthly/ management fees taken from my cheque account, with no explanation.
I was contacted by Vanessa Crowe, who contacted the Rosebank branch while I was on the line and requested that they follow up with me on the fees and change of my cheque account bundle. I personally gave the lady at the Absa Rosebank my cell number as well as Vanessa forwarding an e-mail to her with my contact details.
Over a week later, I have heard nothing. I sent an e-mail to Vanessa on Wednesday, and no response. I have been with Absa for over 20 years, and this is how they treat me!? I threaten to close my accounts, yet nobody seems to care!? Absa, you are pathetic! I WANT THIS SORTED OUT!!!
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