My hubby was told in the branch that if he updgraded 2a Platinum staff acc he would be able 2access the slow lounge @ the airport free of charge. He travels 2weeks out of the month all over SA so this was very appealing 2him. He was told that he needed 2swipe 4 R5000 4that month 2qualify. Since then, everytime he has accessed the lounge they have charged him R250 putting his acc into a minus of over R1000. I spoke2 4 different people @ FNB who all gave me different stories. Angelique said it was because he only swiped 4 R1018 in March. I then checked & came up with a total of R10421.75 & called back, Lizel told me Angelique was wrong cos she picks up swipes of over R3000 if she checks March as they only look @ the dates the account was upgraded. So i checked from the 23 March & came up with R7094.03 worth of swipes. I also noticed that all the big purchases came off In April but swiped in March. Aqeeda then called me back& said there is R4000 worth of swipes & told me 2 email the premier department. Marcia got back 2 me & said they look at the figures in Feb & because my husbands account was not in good standing they wont refund. Yet they put it in a minus. He is changing banks now
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