On the first and third of March I accessed the Slow-Lounge, to find that the R500 debited off my account had not been returned. The consultant I contacted informed me that FNB had moved the goal posts with regards to their slow lounge access policies which are now based on R5000.00 card swipes. I use the Slow-Lounge monthly and this has never been a problem, and I then asked her how I am meant to know what my 'swipes' add up to. She said that I can add them up myself or call a consultant before I enter and they'll do it. - a hassle, but if I had known that was necessary I would have
I was also told that it was that it was my fault for not knowing this as this had been communicated in July in the annual price increase announcement. Between the spam special offers and communications I receive this was was no different - an expensive chair costing me R500 to sit in! There needs to be communication at the Slow-Lounge about this - keep your customers in the loop FNB!
I've gone from recommending FNB to everyone to feeling robbed and taken advantage of. I would like my money back.
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