First National Bank
Still being billed after closure of deceased estat

My mother passed away in January and I have been trying to settle her credit card and close her account since February.

FNB passes me from one department to another and all I want to do is pay up and close the account!

I would think that given the sensitive nature of this issue, FNB would be far more helpful.

As such, I will be staying with Standard Bank after i initially thought of moving. Standard Bank is far more helpful and closed her accounts without much issue!

Please assist asap