So much for keeeping ones money in the bank for safe keeping. On the 20th of April 2013 at 10 am in the morning I was in a meeting, I received 4 sms's from Absa, 3 of which where Cash send transactions for R1000 and the other 1 was for the purchase of a R1000 airtime. I immediately called Absa to stop my internet banking and went to the Menlyn Square branch, I was assisted by Asanda Ngqose and told that it would take 9 days to investigate and my money would be refunded, I should keep checking my account balance. I just received a call now from the Absa department informing me that I was a victim of a crime and ABSA regrets my experince, Absa Limited is not liable for the "alleged loss" - If the loss was due to my fault I would have not even bothered Absa. And so my claim was repudiated. I am honestly disgusted with the level of service Absa is offering its claients, R4000 is alot of money which I can not simply accept to have been lost. why them do we keep our money at Absa if Absa does not care if our accounts are illegally accessed?? I am not happy with the outcome of their "so called investigation" and want to take the matter further.
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