Long stories short:
1. i called the hotline on sunday night cos i thought some had been perpetrated on my account (i later found that all was well) and the call centre agent that answered my call hung up on me. what is the point of a hotline if the agents are going to be so rude and unhelpful? it was late (around 7pm) so i was going to let it go but since i'm here complaining i thought i might as well mention that.
2. last week i called the online banking call centre to change my cellphone number. after a circus of being passed from agent to agent none of whom seemed to know what to do, i eventually got through to someone who asked the relevant questions & after authentification, assured me that my number had been updated. today i try to make an online payment and the OTP goes to the old number which i am not using - so i could not proceed. i called the call centre and guess what - nobody knew what to do. the advice i was given was to go into the branch. i mean really FNB, isn't the point of having cellphone AND internet banking that i DON'T have to go into the branch unless it's thoroughly necessary? simply changing my cellphone number should not be this difficult
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