I had my IPAD in December and went through the relevant steps with FNB insurance to obtain a new one. they charged me the excess which is understandable and are still extremely willing to keep debiting my account every month but now in the forth month after the incident i have still not heard a single thing back from anyone at FNB. This whole experience has left me disgusted with FNB, was a happy and proud member of FNB but after this i am considering canceling my accounts and trying another bank who actually understand what customer service is.
0 comments