I have a problem with the type of service that I received from FNB callcenter. Yesterday 17 March 2013 my younger brother blocked my card when I sent him to withdraw money, I then tried to access my funds using cellphone banking that too was blocked.
Today I then called FNB cellphone banking to request that my service be reset. I explained to them that I cannot go to a branch because where I work there is no FNB branch and I work I am the only senior person at my workplace therefore I cannot leave work and go to FNB as that would mean I have to close our store.
Their callcenter team leader Kedibone insisted that I go to a branch to report that and as I explained to her if I could go there I would never have called the callcenter. I was told that there was nothing they could do for me as their system doesn't allow them.
I am highly dissatisfied with the way I was treated as I explained that I don't even have money to get back home as I cannot access my money and I should put my job at risk by closing the store and go to the bank where I am going to spend half my day. I would like my request and complaint be attended to as I am not going to accept that kind of service from a bank
0 comments