I Philip Strauss received a statement on 30/04/2012 that I qualify for a surplus pay-out of R51087.00 as of April 2008. A bank mandate form, Surplus application form and Certified ID were requested which we send via registered mail on 9/07/2012. I left this until September 2012 and then started with queries. When I called 0861504455 to get the status on the claim, I was informed that they only received the bank mandate form and ID, but no surplus form application was received. They request to give a little more time. When I called in October, they still have not found the surplus application form. Simphiwe Mbuko then gave me his personal e-mail address and I e-mailed the form to him. He confirmed via e-mail receipt of surplus form. Later in November, I called again, and this time they had trouble reading my ID. I send a certified copy of my ID via registered mail again. They confirm that they have received all forms and that is were it stays. In the queue, in the queue, in the queue is all me hearing. 3 of my African colleagues received their payout within 3 weeks of application. Why should I battle for payout for nearly 9 months!!! This is totally unacceptable.
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