On 25/07 my husband received letter d/d 5/7/2013 advising surplus amount will be paid to bank account. 16h30, he spoke to Azwi informing that his bank a/c no. changed. A mandate was to be sent. On 25/10 he requested mandate again from Akani. On 12/11 Mdu telephoned home/ unable to contact Mr. Hence he informed me that monies were paid & Mr Pather must query this with the Surplus Call Centre 0861504455. On 14/11 I advised Thumi that funds were not received. She confirmed funds were paid in June & rejected by bank, hence a new mandate must be obtained from the surplus Call Centre. On 21/11 (8h41) I spoke to Nhlanhla who was to e-mail mandate. Not received, I again telephoned on 22/11 (7h31), Thuli refused to assist as I didnot have a power of Attorney. She e-mailed Power of Attorney form & requested that Mr Pather tel. on Sat 23/11 as they will be open. On 23/11, he telephoned several times/ no answer. He then tel. 0860102544/ Security informed office not open. On 4/12, Thumisho confirmed receipt of POA & put request for mandate. On 9/12 Mr spoke to Thumisho again for mandate. On 19/12 I spoke to Nhlanhla requesting mandate again- will send request/ staff at lunch.
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