My ordeal started last week Monday when I requested a limit increase through their telephonic "expedited" process. They claim it takes two to three/five working days (depending on who you speak to - they give out different information). Its now been seven days. Firstly I was given an incorrect email addresses to send documents to - 5 different email addresses (I HAVE PROOF) because the call center agents don't have a clue. I tried to complain but nothing. When they received the documents they tell me they need additional documents. Because I don't trust FNB's email I decided to go into a branch to ask a consultant to send the additional documents. She calls and tells me that the card division asked for even more additional documents. What does that mean for me, another drive to the bank?
FNB, why don't you just have a document checklist and why don't you just give out the correct email address? I'm so frustrated, I don't know what you want me to do. I need a bank that gives accurate information and sticks to its turnaround times. FNB, please focus on banking not selling iphones. Focus! Focus! If I want an iphone, I know where the istore is.
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