Since june 2012 I have made eft payments to rcs on my husbands account. He advised them in writing to cancel his bank details as he has closed his bank account. Each month he received a letter of demand stating that he hasn't paid his account. He also received telephone calls as well as mms indicating that they charged him interest on the "outstanding" amount as well as bank charges as they tried to debit his account. They also charged him for the cost of the telephone calls to him. He asked them to speak to me as I am the one dealing with our accounts. Once I spoke to the agent as he instructed them to talk to me and I was with him at the time. She still insisted on talking to him and politely put the phone down in my ear. Their job is to get u to pay, not to sort out ur account problems. I challenge their manager to listen to all the calls made regarding this account. Pls assist as our latest letter of demand shows an outstanding amount of over R1000.
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