I enquired about the possibility of taking a break from our Home Loan payments roughly in July 2012. The relevant documents were faxed to me, but as our financial position improved shortly after, I never completed these documents and never sent them back, therefor not officially requesting any assistance.
My home loan account is not in arrears and we never took a break in payments. When I tried to transfer funds from my homeloan account on 28 February 2013, a message on the internet banking told me this transaction was not allowed. After spending most of Thursday, 28 Feb and Friday, I March on the phone and being passed from one call centre to the other, to be told among other things that my account is marked "DECEASED! ", I am now told that my enquiry triggered a nine month block on my Access Bond account! Why? Nothing has changed? And worst of all, I was NEVER informed even of the possibility of any kind of block! I'm constantly sent from one person to the other, the one saying that the block can be lifted, the other saying it's just bad luck, I'll just have to wait nine months!
As far as I'm concerned, this is totally unacceptable!!
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