Payment I made on the 28/11/2012 went missing. I mailed Absa about this on 07/12/12 only to receive a reply on 22/02/13.
Absa's reply:
Dear Berna Coetzee
Thank you for your email.
We sincerely apologise for the delay in responding to your e-mail.
We are currently experiencing extremely high e-mail volumes and we apologise for any inconvenience due to this.
Kindly be advised we have forward your request to the relevant division for assistance in this regard.
Should you require any further assistance, please do not hesitate to email us on [Email Removed]
Regards
Janine Williams
Consultant: Email Services
Absa Contact Centre
[URL Removed]
-Original Message-
From: Berna
Sent: Fri, 7Dec2012 11:21:21 0200
To: Absa
Subject: Payment 28 November 2012
Hi
Can you please help me with a missing payment.
I made a payment to #### (AC:####) on the 28/11/12 and the money is still not reflecting in her account.
Please find attach my proof of payment and see below my correspondence with FNB.
According to FNB the money is deducted from my account and paid to ######. However, the money is still not in the account. Please let me know what the delay is to this payment
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