I went to my ABSA branch, which is Jacaranda (Pretoria) in December to change my mobile number in order to recive my notifications and access my internet banking (adding of beneficiaries etc). For this, I had to personally go into the bank.
I wanted to add a beneficiary on my internet banking in January, only to realise that ABSA did not update my details according to my instructions/request. I could not receive a RVN number to add the beneficiary, which meant having to draw cash, going to the benefiary's bank and doing a direct deposit, which meant in delay in payment and a lot of frustration!
I called ABSA to report the matter and was told that I had to come into the bank AGAIN! I cannot just take time off work for this everytime! So I sent an email on 25 January to [email protected] explaining what happened, to which I received a general email stating the following:
"We sincerely apologise for the delay in response to your query.
We are currently experiencing high email volumes and we apologise for any inconvenience that may have been caused."
To date I have not had the courtesy of a reply or a phone call (probably because they STILL don't have my new number!)
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