Standard Bank
Closing Account without Authorisation

Dear Standard Bank,

I would like to know why you had closed my account without me giving any authorisation to do so???

To top it all off, my account had a positive balance!!!

After being declined to make a purchase, I then proceeding to contact your customer care. I requested the lady to confirm why Standard Bank had closed my account and whom had given the authorisation to do so, whereby she refused to provide me with the details. I then requested to be transferred to the Supervisor on duty, and semerally had the phone put down in my ear.

Not to mention that I have been batteling the past TWO YEARS to update my address on your systems after being in and out of your branch on numerious occasions to do so. And the fact that Standard Bank had continued to debit my Cheque Account for a Credit Card that was fully paid as well as had a positive balance.

Now seeing that you are in the mood for closing down accounts, I will now proceed to close my Cheque, Savings & Garage account as well as move my home loan to FNB.

I have been banking with Standard Bank for the past 8-10 years and the service I have been subjected to has been nothing but appauling.

Absolutely Atrocious!!!