Lodged 2 claims with Absa insurance on 15 Jan 2013. Two claim numbers assigned (2318954 and 2318962). Car was towed to Absa yard in Midrand. Picked up courtesy car on 23 Jan 2013, which took way too long. Anyway, made a follow up call 2 weeks later to enquire about progress, since I did not receive any feedback. Was amazed to find out one claim approved and the other not. Enquired with consultant who asked me " where is your car". I am shocked at the response. The 2 consultants handling the claim sit in the same office. System limitation or process inefficiency? Pick one! Got an SMS yesterday 12 Feb 2013 to return courtesy car and pick up car from panel beater only to find out, car is not ready and furthermore 2nd claim was not authorised (3 weeks after logging claim). Surely this is a breach of SLA. Poor service all around and now I have to take car back, pay R1000 deposit, yet again, only to have them renew the car contract. This is a gross inconvenience and I, the customer, must pay for incompetence. Absa, you have failed me in my time of need.
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