In 2007 I took out a policy household contents car policy with an excess waiver. I traded the car in in 2011 and updated my policy accordingly. In early Jan2013 attempted to my car and damaged the door. I tried to contact my broker Rosanna Ghillino but got no response to voice messages or emails. I called the call centre who claimed that I did not have a policy with Aon. They referred me to Nhlanhla Ngwenya who found out that Rosanna had left and sent me the forms to file a claim. I returned the forms only to get an autoresponse from Nhlanhla saying he was on leave until 30 Jan and to contact Shirley or Portia. On 17/01 I tried to get hold of Shirley or Portia - no response. Eventually got a response from Shirley on 22/01. I was asked to leave the car at the panelbeaters for assessment. I decided to rather take it to the OM assessment centre in Cresta. I was then told by Shirley that i would have to pay an excess. I objected as i'm paying an assessment waiver fee. I was referred to Anne Cloete who said she would have to retrieve the recordings. I followed up with her on 5/02 and she still hasn't sorted it out. Such appalling. incompetent service.
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