Dearest ABSA,
I have always been happy with your service, been a client for close to 10 years, have all my insurance with you as well as all my bank accounts. before I complain, just a thank you for not responding to my mail sent to absa online...
My complaint is that I am locked out of my IB service and can not reset my password remotely.
I am locked out because the system did not want to accept my password even though I know it is right, 100% correct. This has now happened three (3) times during busy times of the month where it just refuses to accept my password.
Now I am locked out, and I do not have the time to go and stand in a pathetic queue to get 5 minutes of service to reset a stupid password, and waste both your staff and my time for something so simple.
ALL your competition offer multiple options of resetting your IB password, in a secure manner without the need of going into a branch. I find that Absa is struggling to stay up to date with the latest tech.(two years to get a banking app..)
As things stand, it is easier for me to change to FNB and have everything working than it is to reset my Absa Online password. Sies man!
Regards
Dirk
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