October 2013, a 3rd party claim was send to MF on claim 121666052, a client of mutual and federal bumped the back of a company vehicle. Problems from the start, only excuses why the delay with the claim, with every call from me, more paperwork was requested because it was lost or the person dealing with it was nowhere to be found, . Today I called the call centre again, only to hear from a rude shaeda Nicholas at cape town branch that she closed the file, because she could not get hold of me, but she cannot supply a contact number where she left the message. and also because her client said that it was not her fault, as she couldn't stop in time to prevent the bump on the rear end of the company vehicle, as the driver switch lanes. what happened to the correct following distance??? and is a case closed just because you are to rude to deliver a service??? mutual and federal please see that your call centre have proper skills to deal with customers and correspondence, this is unexceptable. I expect a apology and proper management of this claim, call centre agents and staff must know how to use a computer and telephone manners.
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