On the 21st Jan i made a booking online at Kulula [URL Removed] using my cheque card, the transaction was declined because I had reached my daily limit. I called online banking to confirm if the transaction will go through or I should make another booking, the consultant told me the transaction will not be deducted and i should redo the transaction. I again made another transaction with Kulula which was successful.
On the 25th Jan the transaction which was declined was deducted on my account even though i was told it will not be successful, the reference for the call is Rd14012227582. I called online banking to have the funds reversed to my account and was told go to the branch. I went to Menlyn branch and was told the call the reversal department which I did and they told me to fill in a form and send it to them. I filled the form and send it to them. I got a response from them that they cant help me as this was a POS (but i didnt swipe my card). They sent me to General Enquirers, who sent me to online banking who sent me to premier banking, and with all the running around being sent from pillar to post still i havent been helped. I must say I am appalled by the service I got frm FNB
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