First National Bank
Answer to my support question doesn't make sense

I'd say that the quality of the FNB site is generally excellent - too bad the support agents don't know what they are doing.

I submitted a suggestion that it would be nice if I could press enter to log in after filling in my details on the home page. I described the nature of the problem and which browser I was using (Firefox).

I got back a response telling me how to reset my Internet Explorer settings, which had clearly been copy and pasted from somewhere, full of illegible special characters.

I appreciate that the word 'browser' appeared in my question but really now... Why are your poor agents not trained to escalate questions that they do not understand or don't know how to answer?