On the 22nd of December I lost a smart device which was insured with Fnb. I logged a claim on 23 December 2013. Other than any communication from me, the insurance people did not communicate with me at all. After numerous enquiries, I submitted all their required documents to process the claim.
Having had no response from them, I bought myself a new device to communicate with loved ones over festive season. On the 3rd of January after another follow up, I was told that the claim was approved and that the new device will be shipped to me from Cape Town while I am in Pretoria. I was also told that I would be responsible the the shipment fees.
I advised the cellucity consultant that I already have a new device. So he cancelled the package and advised that he would let the insurance know. I had to personally call the insurance as nothing happened from that point onwards. The insurance consultants advised that they would settle the device. To date nothing has happened. This month, I paid for a device I no longer own and insurance on it.
Can someone tell me how to get the insurance to settle the smart device account because the claim was settled.
Fnb is great but their insurance, no
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