I was with your company for 1 week before my car that i had only had for 1 week, was crashed into by someone. My car was towed to the panelbeater on 16th (a week ago), it was assessed on the 17th (6 days ago). On 22nd (yesterday) i called your claims dept to enquire about progress. I dealt with a lady, Michelle Saunders. She advised that the approval had not been given (5 DAYS AFTER ASSESSMENT) as the SAPS case number was outstanding. WHY HAD NO ONE PHONED ME TO ASK FOR IT?? WHY DOES A CLIENT HAVE TO RUN AFTER YR COMPANY BEFORE THERE IS PROGRESS? After giving her the number, she informed that she could approve the claim herself & would have it done by COB. THIS DID NOT HAPPEN & I AM ADVISED THAT SHE CANNOT APPROVE CLAIMS. What else that i have been told is also?
Today i have dealt with Wesley Nair, he has been professional & courteous has actually done what he promised to do. He advised that my claim had been sent for further verification, yet not one individual from your dept had advised me or asked for more info - UNACCEPTABLE Within 5 mins of speaking to him, my claim was miraculously approved. WHY DOES IT TAKE SHOUTING & SCREAMING & THREATS BEFORE ABSA REACTS??
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