On Friday 31/1/2014 our car broke down on R46 so we were stranded. My father (Client) suggested that we phone the 0800 111 777 (ABSA) number for assistance. I phoned at 19:32 where I was told that the call centre has high call volumes and we should give them our contact details, they will return ...
I was with your company for 1 week before my car that i had only had for 1 week, was crashed into by someone. My car was towed to the panelbeater on 16th (a week ago), it was assessed on the 17th (6 days ago). On 22nd (yesterday) i called your claims dept to enquire about progress. I dealt with a ...
On 16th December 2013 met an accident (rear ended) at the corner of Corlett Drive and Homestead Road. I notified my insurance, agreed that the car be taken to North City Panel beaters in Sandton. 10th January contacted ABSA iDirect to follow up, was told that car still needs to be assessed. ...
Every year when it is time for my Cash Out bonus to be paid, I always have to follow up with regards to this payment. I have also sent an email on Monday and received email confirmation of receipt but to date I have had no response from Absa. Why do I need to follow up on this every year? ...
I sent the email below to ABSA Idirect on sunday the 12/01/14, as usual, there's still no action. "Dear Sir/Madam, I would like to express my disappointment at the service I'm receiving from the ABSA Idirect claims department. On the 29th of December my tablet was. On the 30th of December I ...
My vehicle was involved in an accident on 10/12/13. Claim was reported. Was told that assessment will be complete within 48 hours. The assessment took place two weeks later after numerous phone calls to Absa. Assessment report was received after Christmas. Was promised that claim would be finalised ...