A misunderstanding done during a e-wallet transaction, I had gone into the branch to correct mistake made. Consultant at the branch had called on line banking for them to assist, the agent I spoke to was not attentive and did not process the reversal, which I had only found out about today after being told it takes 2-3 working days to be done, today was the 4th day. I had gone back to the brance where again put through to online banking and I spoke to the manager who said it would take two minutes to be rectified however its hours later and nothing my point being that service is extreamly bad. If mistakes where not meant to happen there would be no customer service. However its as if there is no point to the customer service if it is this bad
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