First National Bank
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On 7th or 8th January 2013 i visited FNB Melville to upgrade my savings account to a cheque account. They completed all the documentation and told me that it will be sent away to Head Office becuase they do not do it at the Melville Branch. I was given a customer service number which i had to phone in approximately 1 week to find out if the upgrade was done. I phoned after 3 weeks and i was told no documents was received in order to do my upgrade. That was it. No further feed back or response. I am a dedicated FNB Client but one simple request could not be followed through.