Outsurance
No response to my complaint

I lodge a complaint with OUTSURANCE on or around the 7th Jan complaining that a deduction had been made for my 2014 premiums without prior opportunity to see the adjusted policy with increases in premiums and expenses. I normally receive an email and hard copy at least 1 month prior but neither has arrived. I was advised on the same day as my complaint that a Care Centre Manager would contact me. I am still waiting for a response and I wrote again directly to the name that advised me the Care Centre Manager would contact me - no response. My feeling is if a company of this nature hasn't responded to my query within a week - then it needs to be published on Hello Pete