I have tried to call the FNB contact centre 3 times today and each time have held for at least 15 minutes before giving up.
Yesterday, I took delivery of the Macbook pro that I ordered last year. Upon opening the box and taking the laptop out I noticed that one of the keys on the keyboard fell off. I had not even completed the set up of the device! As i mentioned I have not been able to contact FNB via phone, I have been able to contact Digital Planet and they have been great in trying to sort this out- however it seems only FNB can make a decision on this.
Via Digital Planet I have been informed that I must take this device to an i store, to establish what the problem with it is, whereafter further action will be taken by FNB I assume?? I cannot see the logic in this as I don't need to take 2 hours out of my already busy schedule to get an apple employee to confirm the obvious fact that a key has fallen off the keyboard and it needs to be replaced!!!
I have sent an email to the contact centre in the vain hope that sanity will prevail and they replace the defective device they delivered to me!
Ive been a happy FNB customer for over 20 years, however not anymore...
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