I took up the FNB Smart Phone offer in December and received an iPhone 5 as expected early January. This process was actually very professional and straight forward. That's where it ended!
My iPhone developed a problem a week ago whereby it's WiFi stopped working properly. I called Apple to diagnose and confirm this problem which they did and said that hardware replacement was necessary.
I then called FNB who told me to take the device to an iStore which I duly did. The iStore confirmed the fault but informed me that the device would be sent for repair which takes 2 weeks.
I called FNB this morning who confirmed this and would not assist even though I explained that under the Consumer Protection Act it is my choice as to whether my device should be repaired or replaced within the first 6 months. I explained that I was not prepared to have a device repaired in another city and expected replacement, the agent again said this was not possible. After an argument she eventually offered to get her supervisor to call me by 09:30 this morning which needless to say hasn't happened.
My next step is to contact the National Consumer Tribunal.
Thanks for nothing FNB!
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