First National Bank
FNB Smart Device poor service delivery

I bought a smart device (iPhone) through FNB and received it end Nov 2012 Phone started giving problems on 16 July and I reported it to the FNB On 23 July I was contacted by an agent informing me to take the device to an Apple dealer to have it fixed. I obtained a quote on 26 July from iFix forwarded it to agent. She phoned me and said she will contact iFix The agent disappeared On 1 August I received a mail from again another agent informing me that she will be dealing with me She contacted me on 7 August again asking me to take the phone to the nearest Appel iStore, which I did Apple istore checked the phone and were prepared to give me a new device as this one is still under guarantee and the problem was a hardware problem but the phone was not supplied by them On 14 August FNB came back to me saying that a courier will come and collect the device on 15 August On 23 August Digital Planet phoned to say that they have received the phone, they will get back to me within 10 days They phoned on 4 September saying the device they have is not the one that they have supplied to FNB!! I contacted agent at FNB she escalated it to manager No phone no feedback from FNB