I recently phoned Standard Bank customer care line to see what I needed to change my address. The lady on the line said I needed to take proof of address and an ID to the bank. I told her the proof of residence was in my mother's name and she said I needed a letter from my mother stating I reside on her property and a copy of her ID. I went to the bank today the lady at info had no intention of helping me. She first tried arguing that the original proof of address was not original. Then she tried refusing to help me because the proof I had was 2 months old. Finally she found a reason to turn me away - I had my driving license instead of my ID. She also said the letter from my mother was not good enough that I needed to fill out a form supplied by the bank. Why did the call centre agent give me the wrong info? What was the point of wasting money and time on the phone if she had no idea what she was doing? Secondly why is it that I pay to use your bank but get treated like rubbish by lazy incompetent baboons? I'm tired of the second rate service in this country
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