What does one do when you have a problem with Dial Direct (insured vehicle was damaged in a collision on 30 November, but is still not repaired...!) and the person you need to complain to (the Compliance Officer) has a message on his phone that states "Does not have enough available space in his or her mailbox" to take a message!!
Is this an indication of the number of complaints that this person receives, or is it pure neglect in not bothering to attend to his or her messages and clear that mailbox! Either way, this is a poor reflection on Dial Direct! Little wonder that Client Services is less than effective if this is the attitude of management.
PS: The Dial Direct website that supposedly provides contact numbers and provides contact to "complaints", does not open! Is this another subtle message... we don't want you to contact us to hear about your problems!!?
Dave Harrington 082 528 4760
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