Somethime in November 2013, I called fnb department to freeze my acc as I was suspecting. Today I went to the branch to re activate my account. The consultant who was assisting me told me that my identity document don't look right, he won't be able to assist me. I asked for a manager who came And told me the very same thing. I asked her why was I assisted the last time when I came to the bank using the same identity document? She said I don't know and walked away from me telling the consultant to deal with me. What kind of a manager that can't answer customers questions? Why was I being assisted the last time using the same I'd? Such a bad poor service I've received treating customers like trash. I demand an apology from Antoinette herself and she must answer me why was I assisted the last time in the same branch using the same identity document? I want to use my money I can't I'm stuck with this story they are telling from the branch.
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