I traded in a vehicle which had been financed by webank and two payments have been made into their account to settle the money that I owed. On 31 December 2013, I received an sms from wesbank informing me that I was due for a refund and that the validation process would take 48 hours and on 1 January 2014 I received a statement via email from wesbank reflecting the monies that were paid into their accounts together with the refund amount due to me, admin fees, interest, etc. On 3 January 2014, I called wesbank to follow up on the sms and email that I received they told me that I am not due for a refund as the debit order came back as unpaid, to this I responded with a question asking when the cheque payments were done and the detailed statement but could not get assistance. I also sent them an email querying the validity of the statement of which their response was that the statement was correct but when I called the service centre I still could not be assisted. This is totally unacceptable as they are ones that sent me an sms and emailed me a statement reflecting the refund and now I have to do the run a rounds while they are not being consistent and helpful.
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