I recently traded in my vehicle for another. The dealership then settled the vehicle IN FULL to the cent as per the Settlement Letter received from Wesbank (before due date). I then received my latest statement today and it reflected a credit due to me. I contacted Wesbank's call centre and was advised by 2 different consultants that it's in actual fact the amount I have saved in interest charge for early settlement and that the account will now closed and no refund is due to anyone... so who is saving what? Who is receiving the credit on my account??
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