I have had a previous smart device with FNB which was paid up in November 2013. I then ordered a new device on the 22 November 2013 through the call centre. I was advised that the product is in stock and will be delivered within 8-10 working days. I called on the 5 December 2013 to enquire re. order status. I was told that the order has been processed and the courier would contact me, but that I should allow 15-20 working days. I called the call centre again on 9 December and the agent could not give me any valid reason as to why I have not received my device, as the lead time is now expired. He advised that he would contact the relevant department and that my device should arrive by the end of the week. It is now 3 weeks since I ordered the device and my patience is wearing thin. I have been on hold now for 30 minutes and still have not received any response from FNB. I am a loyal FNB customer, however, I am very disappointed at the poor service levels and lack of communication. Should this not be resolved, I will cancel the order and any future orders regardless of your terms and conditions.
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