Mike Smit, on your previous "response", I would like to bring this under your attention, according to underwriting, a person is allowed to 1 specialist visit py, and R 1000 pf, this was implemented on 01/07/2013. With my admittance in Aug '13, I saw a specialist, now according to YOUR staff, this falls under "additional accounts" for the hospital acc and my family Drs acc Im liable for, for this same time period, but, this "specialist visit" should fall under the specialist benefit, & my Drs acc under the additional acc. Then in Sept with the birth, this specialist did the c-section, but YOUR staff says he is not a "related acc", tho, there is still an odd R 8000 or such left in the top-up benefit (which in underwriting does not EXCLUDE specialists) and according to "underwriting" a client will only be liable for any acc IF the stated top-up benefit is depleted (which it is not) "underwriting" is willing to pay for the Pedi (which is yes, a specialist) under the top-up benefit, but not the Gynie who did the c-section, why? Cause according to YOUR TRAINED STAFF it was not a related acc or incident, so basically, YOUR TRAINED STAFF have problems reading, writing, counting and evaluating
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