Absa
Prompt, clear response to email query

I typically dread phoning call centres as they usually tend to take far too long to generate disappointing results. So I sent an email query to ABSA's email address for general enquiries, expecting to get a badly worded response 2 days later, as seems to be the norm nowadays.

Instead, I received a response in around 30 minutes from Janine Williams in ABSA's contact centre. The information was clear and concise and I had no need to ask followup questions.

Thank you Janine! You are an asset to ABSA's customer service dept. & I hope they are treating you like one!