In 2008 I cancelled my DiscoveryCard. I settled my account and submitted a cancellation form which you seem to have lost. Last month, I picked up that I was still being billed for my card. I informed you of this on 25 Oct. I wasn't angry that my form had been misplaced (errors happen) but was disappointed that you seem happy to bill people with dormant accounts indefinitely. It seems impossible to square this with treating customers fairly. On 26 October one of your consultants, Nthabiseng Lesane, responded to say that I needed to FICA my account, settle a balance of R86 that had somehow built up, re-submit my cancellation form and that then you would refund me. Though much of this seemed unreasonable (FICA'ing an account that had been dormant and was being closed! Paying R86 only to have 5 years fees refunded!), I dutifully complied. 5 e-mails, several phone calls, lots of unnecessary paper-work, and many broken promises later I have still not received my refund. Your latest promise made by Felicia Mdluli last Friday was that all would be resolved within 3 days. I am reporting this on HelloPeter in the hope that you treat complaints in the public domain with greater urgency.
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