I contacted ABSA insurance on 0860100876 and logged a claim on the 13 Nov 2013 at around 14h00 for the repair of my pool heating system after been damaged by a hail storm. Within a few hours i received an SMS indicating my claim number (2480255) and that i would be contacted within 48hrs - to date i have not received a call. I contacted the claim centre on the number (0860302011) listed on the SMS on 4 separtate occcassions and waited approx. 15 min on each call and have yet to make contact. I then called the call centre (0860100876) back and spoke to Ruth and Busi at 13h00 and 13h30 respectively requesting an update. After waiting almost 10 min the call was dropped by Ruth and after waiting another 10min Busi gave me the number for the Claim manager, Steve Rampaye 0115018602 - i have tried on 3 separate occassions and the number just rings, no option of voice mail.
I am unable to switch my pool pump on and i am worried that additional will come about. Can someone at ABSA please contact me and have this matter resolved
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